Real feedback from 116+ verified reviewers on Google. From startups to Fortune 500 companies, see why thousands of businesses trust Packwire for their custom packaging.
Trusted by FORTUNE 500 companies
alongside thousands of businesses like yours
Great packaging starts with great people. When you reach out to Packwire, you're talking to a real human who gets your business, from your first quote all the way to final delivery. No chatbots. No ticket queues. Just world-class customer service, every time.
Our team responds to every inquiry within hours, not days. Need help picking a material? Unsure about dimensions? Want a second opinion on your artwork? We've got you. Your packaging represents your brand, and we treat it with the same care you do.
Our corrugated boxes are made in the United States, and we prioritize US production for our folding cartons and rigid boxes, which may also be made elsewhere in North America. Our corrugated boards contain at least 50% recycled content and every box features high-quality digital printing that produces vibrant, photo-quality results on every surface.
Minimums as low as 1 box for mailer and shipping styles. No hidden fees. No waiting around for quotes. Just design your box in our 3D configurator and see your price right away.
Posted on Google, in each customer's own words.
I had an exceptional experience with my first custom order from Packwire! The website was easy to use, and the customer service was top notch, which helped keep this project moving so that it delivered on time. The quality of the gift boxes are everything I expected and more! Our faculty will love them, and I am certain they will leave a lasting impression on the students who will be receiving them. Thank you so much!
The custom boxes they delivered were high quality, durable and had quick shipping times! Would def recommend for any small to mid sized business.
Boxes came exactly how I wanted them and didn't take long to ship to me! When there was a problem with my image for my custom boxes, they swiftly helped solve the issue to get my boxes done. definitely recommend!
We ordered 100 boxes to use for welcome packages for our company. The boxes turned out exactly as expected. They took a while to come in, but they are great quality and were one of the more affordable ones we came across. Very easy to fold and they close tightly.
We've been looking for a custom box solution that provided easy to use tools and precise control over the designs. We also hoped for high quality at a reasonable price. Packwire checks every box on our list. We love their online tools and are blown away by the final product and the prices are fanastic. We're VERY happy!
My Packwire experience was absolutely AMAZING! I was assigned an account representative was was communicative throughout my journey starting from the design of my box to the delivery of my boxes. I am quite pleased with the appearance of my boxes and have gotten several compliments! Thank you Packwire!
Fantastic company! I'm so glad I came across Packwire for custom boxes for my business! Great quality and amazing customer service. I've ordered 3x now and 100% satisfied with everything. They are always quick to deliver and extremely responsive. I highly recommend them!
I wanted to make custom branded boxes for my merchandise and was so impressed with the boxes I ordered through Packwire. It took me less than a hour to make the design on their website and order the boxes. The boxes match the same colors as my book too!
It's been a fantastic experience working with Phil and the Packwire team. They respond to emails and phone calls quickly, they are kind, knowledgable, and a joy to work with. The boxes we've been ordering from them (for a few years now) are well made, and we are proud to give them away with our name on them. I highly recommend this company. Thank you, Packwire!
Phil was great! My boxes came out perfectly and in a short time frame! I will definitely be using them again!
from start to finish, pack wire was super communicative with my company and I’s questions and hiccups! Super thorough job, high quality boxes.
Phil was extremely helpful and the boxes turned out amazing! Will be using Packwire again!
Phil took care of making our logo resolution perfect and made sure our custom boxes were shipped to us in time for our trade show. Thanks for your help.
WOW! The overall experience turned me into a return customer. The communication was amazing from Phil the entire time. Even letting me know the logo I originally uploaded was printing a little fuzzy, so I was able to correct that and get a flawless finished product. The production and shipping times were easy to track, and it arrived almost a week EARLY! I definitely recommend Packwire Custom for any custom mailer boxes.
absolutely AMAZING experience I love my boxes and Phil was very responsive and helped us along the way. Thank you so much I am highly satisfied and will continue business with them
Really good quality . I recommand you to buy it from them
Professional, efficient, dependable and great communication throughout the process. Everything arrived exactly how expected. Great experience overall.
fast and great quality and helpful service
Excellent product and top notch service. Delivered very quickly. I included a photo of the boxes I had made. Note: I did not use a high resolution image as it was created with artificial intelligence. But it turned out very nice!
Phil at Packwire was super helpful! We had a tight deadline for our order, but they were able to meet our deadline, and our boxes even arrived a day early!
Phil at Packwire designed and manufactured our e-commerce mailing box. We are very happy with the results. From the design to the quality of the printing, to the follow-up and help that Phil gave throughout the process, the results speak for themselves. Thank you Phil!
I was having issues with creating the mockup on their website, and Phil was very nice in having that taken care of. He kept us up-to-date on the progress and any delays, and once it was shipped out to us. Thanks to him, we were able to get our products out to our customers in time.
World class customer service! Phil is the man and has been taking care of us for years!
Great print quality on the boxes, and good customer support!
I use Packwire for my work. They are always efficient and so personal! Will continue to use them in the future!
We use Packwire to make our custom boxes for travelers on our tours. They look great!
Great work! boxes came out perfect definitely will use this company again! God bless you!
Phil was always responsive to any of my questions. Designing my box was the easiest to navigate compared to any others custom box companies. The quality of the box was top notch. The colors didn't quite come out as I wished.
Phil B assisted me with creating boxes for my non-profit organization. He was very professional and always responded to my questions in a timely manner. He even gave me suggestions for the size of the boxes based on what I told him the contents would be and then he gave me the best price for what I needed! Phil is an awesome employee and a value add to packwire.
Top notch team and service! Highly recommend.
Wonderful product. Excellent service and communication. Highly recommend!!
Phil was great to work with! They provided all specs, etc. and were able to aid when I was not too sure what was needed regarding the file. I will definitely be using them again for our box orders! (They also are willing to price match if you find any other services with a cheaper price although I was advised they were the best price for the quality they produce- they were right!)
Wonderful service and attention to detail! Customer service is also very helpful and responds promptly.
Their customer service was brilliant and got back to me when they said they would and were exceptionally helpful! Great job Phil of Packwire!
Nice boxes, with always super helpful customer service.
Packwire was so easy to use and being able to visualize your creation was awesome. Then Phil, my account rep takes it a step further and provided me with suggestions to really make my box pop and always followed up to make sure I was happy. The result, amazing! I love my box so much. Im going to add more to the box but this was a great start. One step further to making my small company come to life! I would 100% recommend working with them.
Needed custom boxes for my new small business and the customer support?! Amazing. The finished product?! Outstanding. I mean Phil was so helpful making sure my images were the right size etc. I’m so grateful because they came out so nice!
Excellent customer Service.
Packwire has been nothing short of amazing to work with!!! They are so caring and supportive. They have helped me through all stages of building our boxes and just answering the tons of questions we had. We now order on a regular basis. Phil is phenomenal! ORDER YOUR BOXES FROM PACKWIRE!!!! You will not regret it.
Packwire does AMAZING custom boxes! Highly recommended for new business launch!
Phil and his team at packwire have been excellent to work with! They helped me design an excellent shipping box for my product that is just beautiful! The product they send me is flawless with excellent attention to detail! Quality matters with this sort of thing because the first thing a customers sees when ordering your product is the packaging, that sets the initial impression. If it’s not clean and professional, that can impact their opinion of your product. Packwire simply nailed it! They are personable without being overbearing, they are responsive, and they are professional. They have been instrumental in helping me with my product launch in every way,
Excellent customer service, great product and price. I am a graphic designer. I ordered custom mailer boxes for my company. Time was a bit tight, but Phil helped meet the deadline. Everyone is happy with the product. Thanks a million!
Extremely happy with the product and service from Packwire. Phil, my account manager did a fantastic job communicating any delays or questions I had for him. The quality of my shipping boxes were wonderful. I will definitely do business with them again.
Lucked into finding Packwire for a low quantity need for custom boxes, and so glad I found them! Phil was incredibly helpful from the start, guiding us on art files and making sure all order details were perfect. He was always quick with email responses and information, all the way through order delivery. Will definitely use them again! Adding an update August 2024 to say again how AMAZING Packwire is. They helped me with a quick turn on a reorder, and the boxes are perfect! Thanks Phil and the Packwire team for such great service and quality product!
Awesome work, Phil was fantastic to work with!
I highly recommend this vendor. We ordered a large quantity of mailer boxes to use for our brand. They were very good quality, and the colours were very accurate to match what we were looking for. Phil was amazing to work with, as he was very responsive and addressed all of my questions. He was very helpful and I would be happy to order from them again.
Great quality, on time, excellent customer service. First time trying packwire and they really came through, assisting in each step of the way. Highly recommend.
My custom boxes came out beautiful! I highly recommend this company. They did a fantastic job!
Excellent customer service, boxes arrived in perfect condition. Will definitely work with their team again.
Incredible service and quality product. Arrived faster than anticipated and sent two despite only one being ordered! Highly recommend.
Excellent experience! I had boxes made a few years ago and returned when I needed more. Great written communication and great design options. A must try!
I recently used Packwire to create a custom box and couldn't be happier with their service. The website for designing the box is also great and clear. The team was incredibly helpful in assisting me with printing my custom box. highly recommend Packwire to anyone in need of a reliable custom box service.
We have been customers of Packwire for five years and have been completely happy! Customer Service is great. I have worked mostly with Phil. Starting out, he made the whole process so easy, even made suggestions which were spot-on. Reordering is a breeze. There's a quick turnaround on orders and I haven't sent any boxes back. All in all, this has been a great company with which to do business.
Very good quality boxes.
This was a big step for my small soap company to take and with my limited understanding of the design process it was really intimidating to find a custom box supplier. I was really happy with the kind and quick service from Phil B at PackWire, I know my questions May have seemed simple but Phil was kind and patient and understanding the whole way and making sure he was explain things that made sense to me without making me feel inferior. A very great experience! Thank you!!
So pleased with my custom boxes. The communication and quality of the finished product was phenomenal! I can't wait to work with Packwire again, and will recommend them to my friends as well.
Within 10 minutes of submitting my order online, a Packwire associate reached out to me to alert me that the quality of the images I had chosen for my package were not optimal. The associate then advised on how to enhance my images and proceed with the order. This associate was dedicated to me throughout the sales and order process. Customer service and order support of this caliber are extremely rare and I was delighted by it. I highly recommend Packwire for all your custom packaging needs!
Great place to do business with. my boxes are beautiful. Zach was so nice. He made sure the images on my boxes were just right. They are exactly how I wanted them to look. Will definitely buy more.
Great service, great results!
Packwire has been so helpful and responsive with their service. Custom boxes aren't cheap but they deliver on quality and our clients love the final product. Zach has been an amazing go-to point of contact for all our questions/needs, I'd rate him 10 stars if I could. Huge thanks to him and the team.
I'd like to thank Zach for his AWESOME customer service! He was so patient with me and made sure my art files would print well. I got my boxes a whole week before the date I was promised and also the quality is PERFECT, I'll use PackWire again for sure!!
I don't have any pictures to share yet because I haven't ordered from this company (yet) but the customer service was 10/10!!! The person named zach who I was on customer service with even helped me figure out my design while giving me their opinions on it. It was a fun experience and I look forward to working with them in the future. I recommend this site to all my newbie small business owners who are starting out (like me) or even if you been doing this for a long time, this site is worth it. I like how it lets you preview your design, get specific, and choose the box you want. Thank you zach for your service
My boxes look great! They communicated effectively through email and made sure I was informed about how the boxes would turn out. I'm definitely ordering from them again.
It was so easy to set up my design! I got amazing customer service with all the questions I needed assistance with, plus fast shipment!!!! Even better I absolutely love my product and it looks exactly how I imagined it!😁🤍
Positive experience. Zach was super responsive and was easy to communicate with throughout a large client order. Will definitely use them again.
This is our second year ordering mailer boxes with our logo for holiday gifts for our customers. Excellent quality and customer service!
I can't thank Zaher "Zach" H. for helping me. I need two types of branded boxes created. Not only did he keep me informed about my order, he also went out of his way to help me adjust our logos and sizing. Packwire is such a great way to order professional-looking branded boxes. Happy to give this company and Zach a great rating!
Shopped around for box quotes for my product from a number of suppliers, Packwire was easily the cheapest, and quality of product and service was excellent. Would very strongly recommend!
Amazing Customer Service. Super quick turn around. Zaher was awesome helping us putting our custom design together.
I WANT TO SAY THANK YOU TO ZAHER FOR FIXING THE PROBLEM THAT I HAD WITH MY PRODUCT. HE HAS BEEN AND AWESOME CUSTOMER SERVICE REPRESENTATIVE FOR THIS BUSINESS. THEY FIX MY PROBLEM AND SHIPPING OUT SOON. THANKS AGAIN ZAHER
I’ve had a really positive experience working with Packwire and Phil. He is always quick to respond via email and the Packwire team has worked with us to develop some really awesome mailers!
Packwire is great to work with, even for small quantities of custom-designed boxes. Highly recommend!
We use Packwire for both our businesses and love the boxes. Also, Phil provides fantastic customer service.
This company is awesome! The boxes I ordered came out fantastic and Phil is incredibly helpful and responsive. I highly recommend this company and will use them again and again.
I had been looking for custom sample boxes and packwire had the best prices out there. You pay for exactly what you do on the box. The customer service was stellar because I had soo many questions and they were so patient! And I ended up talking to Phil, the owner, and was even more happy to support a homegrown business like this! Would definitely recommend this business and am very excited to be doing business with them!
After reaching out to a TON of companies that were not helpful or able to meet our needs I found Packwire and a wonderful helper in Phil. They were on top of everything with very little wait time. Cannot wait to work with them again!
I worked with Phil Bagdasarian and he offered top notch customer service. He was very responsive throughout the whole process, answering any questions that I asked within 3 hours. He made the whole process easy and smooth, gives me the feeling that this is more than just a company that does custom boxes, it's a company that also tries to build a relationship with their customers.
Never been so impressed with customer service AND the actual product. Will be working with Packwire from here on out for my business needs!
AMAZING company !!!! Customer service is Off the charts & the quality of their products are second to None. Packwire makes me stand Out in a crowd, I couldn't ask for more.
Quality was great, and the turnaround time was fast. Phil was especially helpful, and always quick to respond to any questions. Would definiteyl recommend!
Worked with Packwire a number of times. Extremely quick responses, great service and a fantastic product. They are there for support at all stages of the process. A+
I really enjoyed doing business with Packwire. Their prices were the most reasonable without suffering quality.
Packwire has been an awesome company to work with. We initially chose them to print our custom boxes due to their competitive prices, but the customer service has also been exceptional. They really make it so easy, and have the best prices out there!
Have ordered custom boxes a few times from these guys, quick turnaround and a great product!
This place is great, they have worked with me on numerous products and continue to do so to this day. My point man is named Phil and he is always super on point, with quick service and attention to detail. These guys have it together and they are legit.
Great team, easy to use website, and reasonable pricing.
Quick, Easy, Professional!
So happy for the assistance of Phil Bagdasarian, he definitely deserves some credit!
Great help from Phil Bagdasarian, who assisted me with a few questions about mailer boxes, and provided some templates to get my team started, as well as some rough quotes for my department's approval. Really excellent support that other companies should hope to emulate and I hope that he is very proud of the assistance that he provided and also for his professional demeanor. A genuinely great customer experience.
Packwire is a GREAT site to use for personal or business use. I had a package that needed to get here early and Phil made sure to help me out. Great company who cares about your purchase!
Designing my custom box online was SUPER easy. We were able to match the blue in my logo exactly and once the order was placed online, I had a person assigned to me from the company working out any and all the other details to make sure I was 100% happy. Boxes showed up right on time and were exactly what I imagined in my mind when I designed them. Thank you Phil and Packwire! I will for sure be ordering from you all again!
The product was perfect. There was a small issue with the original order, but they were extremely responsive, and went above and beyond to correct it. I will definitely order from here again!
Best customer service and quality boxes!!
Best customer service and quality boxes!!
Phil was extremely helpful throughout the entire process. He was very prompt with emails, explaining everything to me and providing me options. Also, Packwire was by far the quickest turnaround, allowing me to quickly get my boxes.
I had a great experience with Packwire - not only was ordering super easy, but my boxes look great and the printing/shipping time was very fast. The price was right as well, which is so helpful to a small business like mine
The sales rep for Packwire was very helpful and checked over my order before it was sent to production. I was happy with the quality of the product that I received and will definitely be using them again.
Mailing boxes looked sharp...would use again. Nice work!
First and foremost, the customer service is excellent. While facing a challenging project/timeline, Packwire gave us all the help & information we needed to produce a beautiful final product. The online tools were fantastic, but love that we were also able to provide custom files directly to Phil. Will 100% use them again. Our clients are very happy!
Absolute BEST customer service I’ve experienced in quite sometime!!! I’d give more stars if possible. Phil went ABOVE and beyond to answer every question, and there were trillions, made suggestions, rectified a problem due to a slight error in a timely manner...I could go on and on. Great company!!!!
We've built every step of the process to be simple, transparent, and reliable. Here's what ordering with us actually looks like.
Our 3D configurator lets you upload your artwork, pick your size and material, and preview a realistic render of your finished box. No design software required, no back-and-forth emails. Just choose, customize, and add to cart.
Within 24 business hours of placing your order, one of our team members will personally review your artwork and reach out by email to make sure everything is production-ready. Need adjustments? We'll work with you until it's perfect, at no extra charge.
Once your artwork is approved, production takes 10 to 20 calendar days depending on your box type and quantity. We ship from our US-based facilities with full tracking. Need it sooner? Get in touch and we'll see what we can do.
Every design you create is saved to your Packwire account. When you need more, just head to My Saved Boxes, pick your design, and check out. No re-uploading, no reconfiguring.
Join thousands of businesses who trust Packwire for their custom box needs.
Google and the Google logo are trademarks of Google LLC. Packwire Inc. is not affiliated with, endorsed by, or sponsored by Google LLC. All reviews displayed on this page are sourced from Google Reviews and are accurate as of the date they were retrieved. Review content is the opinion of the individual reviewers and does not represent the views of Packwire Inc. Star ratings and review counts reflect publicly available data from Google at the time of retrieval and may differ from the current live count.
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